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Splunk Add-on for Symantec Endpoint Security: Configuring the TA to update the Malware Category Lookup results in "...could not find a related app.conf file"

Path Finder

I have the SplunkTA-symantec-ep installed on both of our Search Heads. Although I had enabled automatic update of the malware categories, I checked the timestamp of the lookup files, and they have not been updated. I then found that when I attempt to configure the TA to automatically update the malware category lookup table, the following appears in `/opt/splunk/var/log/splunk/webservice.log` of the Search Head:

WARNING [562e6f6c727fd4305b8ed0] view:152 - Splunk cannot load app "Splunk_TA_symantec-ep" because it could not find a related app.conf file.

I looked in both /opt/splunk/etc/apps/Splunk_TA_symantec-ep/default and /opt/splunk/etc/apps/Splunk_TA_symantec-ep/local, and there is an app.conf file.

Assistance with this would be appreciated.

Thank you.

0 Karma
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Re: Splunk Add-on for Symantec Endpoint Security: Configuring the TA to update the Malware Category Lookup results in "...could not find a related app.conf file"

Splunk Employee
Splunk Employee

Hi Adam,
The package on Splunkbase definitely has an app.conf file in the default folder, so perhaps it got lost somehow. You can download the package again to get the file.
Thanks!
~ Robin

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Re: Splunk Add-on for Symantec Endpoint Security: Configuring the TA to update the Malware Category Lookup results in "...could not find a related app.conf file"

Path Finder

The app.conf file is present in both the default and local folders on both of my search heads. Would re-downloading and re-installing change anything?

0 Karma
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Re: Splunk Add-on for Symantec Endpoint Security: Configuring the TA to update the Malware Category Lookup results in "...could not find a related app.conf file"

Esteemed Legend

Try manually setting your file permissions and ownership from the command line to match the user that is running the splunk instance.