I have the SplunkTA-symantec-ep installed on both of our Search Heads. Although I had enabled automatic update of the malware categories, I checked the timestamp of the lookup files, and they have not been updated. I then found that when I attempt to configure the TA to automatically update the malware category lookup table, the following appears in `/opt/splunk/var/log/splunk/webservice.log` of the Search Head:
WARNING [562e6f6c727fd4305b8ed0] view:152 - Splunk cannot load app "Splunk_TA_symantec-ep" because it could not find a related app.conf file.
I looked in both
/opt/splunk/etc/apps/Splunk_TA_symantec-ep/local, and there is an app.conf file.
Assistance with this would be appreciated.
The package on Splunkbase definitely has an app.conf file in the default folder, so perhaps it got lost somehow. You can download the package again to get the file.
The app.conf file is present in both the default and local folders on both of my search heads. Would re-downloading and re-installing change anything?
Try manually setting your file permissions and ownership from the command line to match the user that is running the splunk instance.