2022-01-25 12:27:03,958|42dHIbXvXBKqG20u_m3kU5R|INFO|com.ibm._jsp._xfer_5F_genesys:svf.nodename|_jspService()|Contact Data Sent: UD_DIALLED_SERVICE:OneNumber_Jade~UD_IVR_STARTCALL_REF:0~UD_IS_HANGUP:N~UD_CUSTOMER_TYPE:Jade~UD_FALLOUT_SECTION:BankPaymentTransfer~UD_PROPOSITION:Jade~UD_SUBPROPOSITION:GeneralBanking~UD_LANGUAGE:Cantonese~UD_FALLOUT_QUEUE:Default~UD_COUNTRY_CODE:HKCC~UD_FALLOUT_REASON:Agent
Some facts about the log files:
Call_Session_ID is followed by the everytime.
But there's some errors occurring when the results come out:
Firstly, there's some null value in the result:
Secondly, the result only shows part of the value like this:
When checking back to the event, it shows that this Call_Session_ID contains a hyphen.