All Apps and Add-ons

Security Content won't load after updating Security Essentials to 3.8

DufferDave
Engager

Splunk Enterprise 9.14  Security Essentials 3.80 Security Content updates at 4.32.

After updating the Security Essentials to 3.80 I can't load the security content page.

error: Cannot read properties of undefined (reading 'count')  is returned.

We've uninstalled and reinstalled the app.   any suggestions?

Labels (1)

Meett
Splunk Employee
Splunk Employee

Correct resolution for this issue is to force update content as mentioned in this article (if 1 time force update not work try it 3-4 times it will resolve issue) : https://splunk.my.site.com/customer/s/article/SSE-Security-Content-not-loading-issue-KB-will-complet... 

Also it required to have internet connectivity on Splunk Machines to use this App

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Apply karma and mark solution if works.

0 Karma

adrifesa95
Engager

Any solution? Same error for me

0 Karma

DufferDave
Engager

Clearing all bookmarks and data mappings (reset all configurations) and doing a force reset allowed the security content page to load.  preforming a data mapping immediately kills access to the security content page.

0 Karma

eBooutz
Engager

This issue just happened to me this morning.. it was after I performed the data mapping. I was able to fix the issue without clearing my bookmarking etc by going to setup->review app configuration->update content->force update.

MMahlberg
Explorer

^ this worked for me

0 Karma

TWT4545
Observer

I am having the exact same issue.

 Screenshot 2024-06-13 110650.png

0 Karma

rleitner
Engager
| inputlookup SSE-default-data-inventory-products.csv
| outputlookup data_inventory_products_lookup

Credit to https://community.splunk.com/t5/All-Apps-and-Add-ons/Splunk-Security-Essential-not-loading-correctly...

psla
Explorer

Do I understand correctly that after app upgrade I have to remove my contenct and create it again from scratch?

0 Karma

TWT4545
Observer

This did not work. Thank you.

0 Karma
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