Qualys Add-on TA-QualysCloudPlatform - Error in handler 'passwords' Does not exist

[ezmo1982]

Hi, 

I am trying to configure the TA-QualysCloudPlatform add-on, but I am getting an error when im trying to configure the add-on. I have installed it on my HF. When I enter the Qualys API Server url and enter the username and password, and then hit save it gives me the following error

• ERROR: In handler 'passwords': Does not exist: /nobody/TA-QualysCloudPlatform/passwords/credential::splunk_ta_o365_syncreon_0365_client_secret:

I am entering the correct username and password. But even if i enter any password it still gives the error. From reading other articles on this add-on, there has been issues in the past with the add-on not overwriting older saved credentials but it seems that it is not the issue here as the credentials are not even being saved. (There is no passwords.conf being written to the /local folder)

Also, there is no logs written to the /var/log/splunk/ta-QualysCloudPlatform.log log file. The file is empty. So i cant troubleshoot any errors.

I am running the lastest version of the add-on - 1.8.8, and have even tried using older versions (as far back as 1.8.3) but the problem still occurs.

Does anyone know why this is happening?

Thanks!

[kkweder]

@ezmo1982 Hi, I was wondering if you were able to get any resolution to this issue?  I've been getting the same error.  Thanks much.