All Apps and Add-ons

How do you fix a python path issue?

jwhughes58
Contributor

I have the splunk_app_db_connect installed and it works correctly until I install TA-Proofpoint-TAP. When The DB Connect UI is started it generates this error

<?xml version="1.0" encoding="UTF-8"?>
  <response>
    <messages>
      <msg type="WARN">Traceback (most recent call last): File "/splunk/cold/apps/splunk/bin/rest_handler.py",
        line 79, in <module> print splunk.rest.dispatch(**params) File "/splunk/cold/apps/splunk/lib/python2.7/site-packages/splunk/rest/__init__.py",
        line 149, in dispatch module = __import__('splunk.rest.external.%s' % parts[0], None, None, parts[0]) File "/splunk/cold/apps/splunk/etc/apps/splunk_app_db_connect/bin/dbxproxy.py"
        line 7, in <module> from dbx_settings import Settings File "/splunk/cold/apps/splunk/etc/apps/splunk_app_db_connect/bin/dbx_settings.py",
        line 10, in <module> import splunklib.client as client File "/splunk/cold/apps/splunk/etc/apps/TA-Proofpoint-TAP/bin/splunklib/__init__.py",
        line 18, in <module> from splunklib.six.moves import map ImportError: No module named six.moves </msg>
    </messages>
  </response>

If the TA isn't there, then the error isn't generated. From reading the message it appears that the splunklib is being picked up from the incorrect directory. I've tried putting a print in the dbx_settings.py to see what the path is before it reaches the import, but I've never found the output. Any ideas on how I can capture the path information so I can see why python is picking up the wrong splunklib.client?

TIA,
Joe

0 Karma
1 Solution

kheo_splunk
Splunk Employee
Splunk Employee

This issue has been fixed in DB Connect app version 3.1.4. Please see the reference for DBX-4623 in the following release note.

https://docs.splunk.com/Documentation/DBX/3.1.4/ReleaseNotes/Releasenotes

View solution in original post

0 Karma

kheo_splunk
Splunk Employee
Splunk Employee

This issue has been fixed in DB Connect app version 3.1.4. Please see the reference for DBX-4623 in the following release note.

https://docs.splunk.com/Documentation/DBX/3.1.4/ReleaseNotes/Releasenotes

0 Karma
Get Updates on the Splunk Community!

The OpenTelemetry Certified Associate (OTCA) Exam

What’s this OTCA exam? The Linux Foundation offers the OpenTelemetry Certified Associate (OTCA) credential to ...

From Manual to Agentic: Level Up Your SOC at Cisco Live

Welcome to the Era of the Agentic SOC   Are you tired of being a manual alert responder? The security ...

Splunk Classroom Chronicles: Training Tales and Testimonials (Episode 4)

Welcome back to Splunk Classroom Chronicles, our ongoing series where we shine a light on what really happens ...