All Apps and Add-ons

How do you fix a python path issue?

jwhughes58
Contributor

I have the splunk_app_db_connect installed and it works correctly until I install TA-Proofpoint-TAP. When The DB Connect UI is started it generates this error

<?xml version="1.0" encoding="UTF-8"?>
  <response>
    <messages>
      <msg type="WARN">Traceback (most recent call last): File "/splunk/cold/apps/splunk/bin/rest_handler.py",
        line 79, in <module> print splunk.rest.dispatch(**params) File "/splunk/cold/apps/splunk/lib/python2.7/site-packages/splunk/rest/__init__.py",
        line 149, in dispatch module = __import__('splunk.rest.external.%s' % parts[0], None, None, parts[0]) File "/splunk/cold/apps/splunk/etc/apps/splunk_app_db_connect/bin/dbxproxy.py"
        line 7, in <module> from dbx_settings import Settings File "/splunk/cold/apps/splunk/etc/apps/splunk_app_db_connect/bin/dbx_settings.py",
        line 10, in <module> import splunklib.client as client File "/splunk/cold/apps/splunk/etc/apps/TA-Proofpoint-TAP/bin/splunklib/__init__.py",
        line 18, in <module> from splunklib.six.moves import map ImportError: No module named six.moves </msg>
    </messages>
  </response>

If the TA isn't there, then the error isn't generated. From reading the message it appears that the splunklib is being picked up from the incorrect directory. I've tried putting a print in the dbx_settings.py to see what the path is before it reaches the import, but I've never found the output. Any ideas on how I can capture the path information so I can see why python is picking up the wrong splunklib.client?

TIA,
Joe

0 Karma
1 Solution

kheo_splunk
Splunk Employee
Splunk Employee

This issue has been fixed in DB Connect app version 3.1.4. Please see the reference for DBX-4623 in the following release note.

https://docs.splunk.com/Documentation/DBX/3.1.4/ReleaseNotes/Releasenotes

View solution in original post

0 Karma

kheo_splunk
Splunk Employee
Splunk Employee

This issue has been fixed in DB Connect app version 3.1.4. Please see the reference for DBX-4623 in the following release note.

https://docs.splunk.com/Documentation/DBX/3.1.4/ReleaseNotes/Releasenotes

0 Karma
Get Updates on the Splunk Community!

Uncovering Multi-Account Fraud with Splunk Banking Analytics

Last month, I met with a Senior Fraud Analyst at a nationally recognized bank to discuss their recent success ...

Secure Your Future: A Deep Dive into the Compliance and Security Enhancements for the ...

What has been announced?  In the blog, “Preparing your Splunk Environment for OpensSSL3,”we announced the ...

New This Month in Splunk Observability Cloud - Synthetic Monitoring updates, UI ...

This month, we’re delivering several platform, infrastructure, application and digital experience monitoring ...