Getting error AuthorizationFailed: [HTTP 403] Client is not authorized to perform requested action

[Dev_Choudhary]

Hi Team,
We have configuring Symantec ATP Add-on to receive Symantec ATP logs on Splunk.
We have defined App as ATP and got the Client ID and Client Secret on ATP manager (HTTP event collector already configured), when we are configuring add-on on Splunk HF we are successfully able to authenticate from Symantec ATP.

When searching the logs on Search Head with query sourcetype = Symantec* getting below error

ERROR 140385235900224 - Symantec ATP Manager: Exception while getting ATP manager host
Traceback (most recent call last):
File "/opt/splunk/etc/apps/TA-symantec_atp/bin/atp_manager_utility.py", line 110, in get_atp_manager_user_credentials
sessionKey=session_key)
File "/opt/splunk/lib/python2.7/site-packages/splunk/entity.py", line 129, in getEntities
atomFeed = getEntitiesAtomFeed(entityPath, namespace, owner, search, count, offset, sort_key, sort_dir, sessionKey, uri, hostPath, **kwargs)
File "/opt/splunk/lib/python2.7/site-packages/splunk/entity.py", line 222, in _getEntitiesAtomFeed
serverResponse, serverContent = rest.simpleRequest(uri, getargs=kwargs, sessionKey=sessionKey, raiseAllErrors=True)
File "/opt/splunk/lib/python2.7/site-packages/splunk/rest/init_.py", line 516, in simpleRequest
raise splunk.AuthorizationFailed(extendedMessages=uri)
AuthorizationFailed: [HTTP 403] Client is not authorized to perform requested action; https://127.0.0.1:8089/servicesNS/nobody/TA-symantec_atp/storage/passwords?count=-1&search=TA-symant...

Thanks in Advance

[Dev_Choudhary · Accepted solution]

Hi

Issue is resolved now. Two possible issues from ATP manager that I can highlights are

1. OAuth Client name should be ATP
2. Time range should be latest (like last 2 month), default it was taking something from 1990

[ArchanaC]

Hi Dev_Choudhary,

Is your issue resolved?
If your issue is resolved, can you share the cause/resolution with us?

If you are still facing the issue can you provide the answers to below questions:
1. What Addon version you are using?
2. Have you changed any access rights of existing roles like admin/user/power/splunk-system-role?
3. Can you access Splunk management port URL from the browser with admin credentials? (example: https://:8089)
4. Also, can you post the contents of Addon's inputs.conf of local? (If any sensitive information is there you can asterisk it before posting.)

Thanks,
Archana