Cisco contact

[splunkreal]

Hello, how do we contact support for Cisco Supported addon?

Thanks.

[splunkreal · Accepted solution]

From support : "[email protected]"

[gcusello]

Hi @splunkreal ,

good for you, see next time!

Ciao and happy splunking

Giuseppe

P.S.: Karma Points are appreciated 😉

[gcusello]

Hi @splunkreal ,

if this add-on is Splunk Supported, you can open a case to Splunk Support:

on the Customer Portal or in the Partner Portal depending on who you are.

Ciao.

Giuseppe

[splunkreal]

Hi @gcusello  no it's Cisco supported so how to contact them?

Thanks.

[gcusello]

Hi @splunkreal ,

if you try to access another Cisco app (eg. Cisco Security Cloud) and you log in in splunkbase, you can see the contacts for Cisco Support.

this is the content of Cisco Security Cloud app Contacts:

Contact Notes
Cisco provides round-the-clock Technical Assistance Center (TAC) support. Please create a support ticket specifically related to the Cisco Security product integration. Ensure you specify whether the issue pertains to the product API, the core application, or the Splunk search/platform configuration.

Contact TAC by Phone

Enterprise and Service Provider Products

US/Canada

1 800 553 2447

1 408 526 7209

Cisco Worldwide Support - https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

Create a TAC case - https://www.cisco.com/c/en/us/support/docs/instructions-guides/220312-open-a-tac-support-case-for-fast-dedica.html

Setup Documentation - https://www.cisco.com/c/en/us/td/docs/security/cisco-secure-cloud-app/user-guide/cisco-security-cloud-user-guide.html

Otherwise try this: https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

Ciao.

Giuseppe

[splunkreal]

Thanks @gcusello  does this mean we need Cisco account or they provide public mail address?

[gcusello]

Hi @splunkreal ,

I never tried but I suppose that you need it and in addition:

"In order to open a Cisco Technical Assistance Case (TAC), you must have a support contract or product under warranty."

Ciao.

Giuseppe