AuthenticationFailed during Import

[richardphung]

2020-01-23 01:57:07,390 ERROR A general exception was thrown when executing the import
Traceback (most recent call last):
  File "D:\Program Files\Splunk\etc\apps\google_drive\bin\google_spreadsheet.py", line 211, in import_file
    last_updated = google_lookup_sync.import_to_lookup_file(lookup_name, None, None, spreadsheet_title, worksheet_name, session_key, create_if_non_existent=False)
  File "D:\Program Files\Splunk\etc\apps\google_drive\bin\google_drive_app\__init__.py", line 293, in import_to_lookup_file
    splunk_lookup_table = lookupfiles.SplunkLookupTableFile.get(lookupfiles.SplunkLookupTableFile.build_id(lookup_name, namespace, owner), sessionKey=session_key)
  File "D:\Program Files\Splunk\Python-2.7\lib\site-packages\splunk\models\base.py", line 572, in get
    return SplunkRESTManager(cls, sessionKey=sessionKey).get(id)
  File "D:\Program Files\Splunk\Python-2.7\lib\site-packages\splunk\models\base.py", line 552, in get
    entity = self._get_entity(id, host_path=host_path)
  File "D:\Program Files\Splunk\Python-2.7\lib\site-packages\splunk\models\base.py", line 468, in _get_entity
    return self._fix_entity(splunk.entity.getEntity(self.model.resource, None, sessionKey=self.sessionKey, uri=id))
  File "D:\Program Files\Splunk\Python-2.7\lib\site-packages\splunk\entity.py", line 276, in getEntity
    serverResponse, serverContent = rest.simpleRequest(uri, getargs=kwargs, sessionKey=sessionKey, raiseAllErrors=True)
  File "D:\Program Files\Splunk\Python-2.7\lib\site-packages\splunk\rest\__init__.py", line 553, in simpleRequest
    raise splunk.AuthenticationFailed
AuthenticationFailed: [HTTP 401] Client is not authenticated

Please advise.

[richardphung · Accepted solution]

I disabled and then reenabled the input.

I get a slightly different error:

2020-01-23 14:54:22,812 ERROR Execution failed
Traceback (most recent call last):
  File "D:\Program Files\Splunk\etc\apps\google_drive\bin\modular_input.zip\modular_input\modular_input_base_class.py", line 1095, in execute
    self.do_run(in_stream, log_exception_and_continue=True)
  File "D:\Program Files\Splunk\etc\apps\google_drive\bin\modular_input.zip\modular_input\modular_input_base_class.py", line 964, in do_run
    if ServerInfo.is_shc_captain(input_config.session_key) == False:
  File "D:\Program Files\Splunk\etc\apps\google_drive\bin\modular_input.zip\modular_input\shortcuts.py", line 31, in wrapper
    return function(*args, **kwargs)
  File "D:\Program Files\Splunk\etc\apps\google_drive\bin\modular_input.zip\modular_input\server_info.py", line 154, in is_shc_captain
    if not cls.is_on_shc(session_key):
  File "D:\Program Files\Splunk\etc\apps\google_drive\bin\modular_input.zip\modular_input\shortcuts.py", line 31, in wrapper
    return function(*args, **kwargs)
  File "D:\Program Files\Splunk\etc\apps\google_drive\bin\modular_input.zip\modular_input\server_info.py", line 111, in is_on_shc
    except splunk.ResourceNotFound:
NameError: global name 'splunk' is not defined

[LukeMurphey]

This particular error should be fixed in version 2.0.3: https://splunkbase.splunk.com/app/2630/

[richardphung]

@LukeMurphey
This fixed everything.

[LukeMurphey]

Could you be so kind as to answer the following questions in order to help me troubleshoot the issue:

1. Has the input ever worked? I'm trying to figure out if this is an intermittent error.
2. Do you happen to be using the free license?
3. Does this seem to coincide with Splunk starting or shutting down? Asking because I have seen errors like this happen on startup and shutdown.

[richardphung]

Answers:

1. Yes. In fact, it has been working for about 4 months, and stopped recently, on 01/21/2020.
2. Yes. I downgraded to the Free License on this installation on 12/20/2019
3. No, I haven't restarted Splunk on this machine when we started seeing the errors, but I have since updating other apps.