Why is the Splunk email Alert link not accessible?

[pkumar9610]

Hi Team,

We are on Splunk 7.1.6 Version, I have configured Splunk Alert to send email and we are getting link to the Alert but the link is not accessible. I see the link has Search Head hostname, when I replace it with Search Head IP I am able to access the link.

How can I change the setting so that I get Alert link using IP instead of hostname ?

Eg-Hostname: http://sh-46177-3-1732:8000/splunk/splunkdownAlert ----- this is not working
When I replace to IP, it works
Eg: http://10.10.39.40:8000/splunk/splunkdownAlert ------ This works

[pkumar9610]

After making this change, all Jobs went into Queue for almost 12hrs and when I reverted back I see all jobs triggered back and splunk got hanged. I have went a head and restarted Search Head. Now I don't see triggered jobs in UI but the jobs are getting triggered. How can I fix this ?

[493669]

Hi @pkumar9610,
Go to Settings>>Server settings>>Email settings
In Link hostname add http://10.10.39.40:8000
and click Save.
It will change your hostname with ip address.

[pkumar9610]

After making this change, all the jobs went into the queue and non of them got triggered for almost 12hours. When I reverted back they all got hanged and search is not responding. So I have restart search heads, no search is accessible but non of the Jobs (Alerts, Reports) are getting triggered.

Can you please help how to fix this ASAP, this is impacting all the customers.