Alerting

Why does PDF generation with custom logo for alerts fail?

bohanlon_splunk
Splunk Employee
Splunk Employee

I have set a custom image/logo for my generated alerts.

My Setup:
OS=CentOS07
Splunk=6.5.0
Architecture=Standalone instance (SH and IDXer in one box)
$SPLUNK_HOME=/opt/splunk6.5.0

My Config
./etc/system/local/alert_actions.conf
[email]
mailserver = mymailserver
pdf.header_left = logo
pdf.header_right = none
pdf.logo_path = search:myfolder/image001
pdf.html_image_rendering = 0

I have put my custom image here:
/opt/splunk6.5.0/etc/apps/search/appserver/static/myfolder/image001.png

PDF generation is broken with error of this form in $SPLUNK_HOME/var/log/splunk/pdfgen.log;
"pdfrenderer:427 - Failed to retrieve customize logo error [Errno 2] No such file or directory:"

0 Karma
1 Solution

bohanlon_splunk
Splunk Employee
Splunk Employee

Cause:
This appears to be a defect with the PDF generator's handling of folders.
Splunk bug reference = SPL-136094

Workaround:
When I put images here;
/opt/splunk6.5.0/etc/apps/search/appserver/static/
Result = Working fine with my image.

When I put images here;
/opt/splunk6.5.0/etc/apps/search/appserver/static/myfolder
Result = PDF generation breaks with error of the form;
"pdfrenderer:427 - Failed to retrieve customize logo error [Errno 2] No such file or directory:"

View solution in original post

bohanlon_splunk
Splunk Employee
Splunk Employee

Cause:
This appears to be a defect with the PDF generator's handling of folders.
Splunk bug reference = SPL-136094

Workaround:
When I put images here;
/opt/splunk6.5.0/etc/apps/search/appserver/static/
Result = Working fine with my image.

When I put images here;
/opt/splunk6.5.0/etc/apps/search/appserver/static/myfolder
Result = PDF generation breaks with error of the form;
"pdfrenderer:427 - Failed to retrieve customize logo error [Errno 2] No such file or directory:"

Got questions? Get answers!

Join the Splunk Community Slack to learn, troubleshoot, and make connections with fellow Splunk practitioners in real time!

Meet up IRL or virtually!

Join Splunk User Groups to connect and learn in-person by region or remotely by topic or industry.

Get Updates on the Splunk Community!

From Raw Data to Executive-Ready Stories, Faster

Build Data Stories for Every Audience  A dashboard is rarely just a dashboard. It might be the view an ...

Guided Onboarding with Auto-schema Is Now Generally Available

  We are excited to announce the General Availability of Guided Onboarding with Auto-Schematization ...

ATTENTION: We’re Moving! (AGAIN!)

The Splunk Community Slack is undergoing a system migration to keep our workspace secure and ...