Alerting

Why does PDF generation with custom logo for alerts fail?

bohanlon_splunk
Splunk Employee
Splunk Employee

I have set a custom image/logo for my generated alerts.

My Setup:
OS=CentOS07
Splunk=6.5.0
Architecture=Standalone instance (SH and IDXer in one box)
$SPLUNK_HOME=/opt/splunk6.5.0

My Config
./etc/system/local/alert_actions.conf
[email]
mailserver = mymailserver
pdf.header_left = logo
pdf.header_right = none
pdf.logo_path = search:myfolder/image001
pdf.html_image_rendering = 0

I have put my custom image here:
/opt/splunk6.5.0/etc/apps/search/appserver/static/myfolder/image001.png

PDF generation is broken with error of this form in $SPLUNK_HOME/var/log/splunk/pdfgen.log;
"pdfrenderer:427 - Failed to retrieve customize logo error [Errno 2] No such file or directory:"

0 Karma
1 Solution

bohanlon_splunk
Splunk Employee
Splunk Employee

Cause:
This appears to be a defect with the PDF generator's handling of folders.
Splunk bug reference = SPL-136094

Workaround:
When I put images here;
/opt/splunk6.5.0/etc/apps/search/appserver/static/
Result = Working fine with my image.

When I put images here;
/opt/splunk6.5.0/etc/apps/search/appserver/static/myfolder
Result = PDF generation breaks with error of the form;
"pdfrenderer:427 - Failed to retrieve customize logo error [Errno 2] No such file or directory:"

View solution in original post

bohanlon_splunk
Splunk Employee
Splunk Employee

Cause:
This appears to be a defect with the PDF generator's handling of folders.
Splunk bug reference = SPL-136094

Workaround:
When I put images here;
/opt/splunk6.5.0/etc/apps/search/appserver/static/
Result = Working fine with my image.

When I put images here;
/opt/splunk6.5.0/etc/apps/search/appserver/static/myfolder
Result = PDF generation breaks with error of the form;
"pdfrenderer:427 - Failed to retrieve customize logo error [Errno 2] No such file or directory:"

Got questions? Get answers!

Join the Splunk Community Slack to learn, troubleshoot, and make connections with fellow Splunk practitioners in real time!

Meet up IRL or virtually!

Join Splunk User Groups to connect and learn in-person by region or remotely by topic or industry.

Get Updates on the Splunk Community!

Rethinking Zero Trust: From Product Purchases to Logical Control Evidence

Implementing Zero Trust (ZT) across complex environments often falters at the very beginning due to a ...

Preparing your Splunk Environment for OpenSSL3

The Splunk platform will transition to OpenSSL version 3 in a future release. Actions are required to prepare ...

Announcing Modern Navigation: A New Era of Splunk User Experience

We are excited to introduce the Modern Navigation feature in the Splunk Platform, available to both cloud and ...