Why aren't the alerts working?

[christianubeda]

Hi team!

I have like 50 alerts and they are not working and I want to know why.

I shuold have like 5 alerts per minute but I have 0.

Have no email and no triggered alert.

Please need help, It shuold be simple.

This is a alert example.

And this is the alert configuration.

[burwell]

Hi. You need to tell Splunk the name of your email server. You put the directives in alert_actions.conf

[email] from = someuser@mycompany.com
mailserver = mymailserver@mycompany.com:25

[christianubeda]

Yes I did days ago...

And it works sometimes. But not now.

Even if the email action configuration is bad. Why I can not see triggered alerts?

[burwell]

Look for errors in the /opt/splunk/var/log/spunk/python.log

It's hard to know if it was working and now not or is intermittent.

Is it possible that you are DDOS the email server? For example, corporate Gmail has limits e.g. https://support.google.com/mail/answer/22839?hl=en

[christianubeda]

Hi burwell,

I cuold fix it. I had like 30 alerts in real time.

When I disabled all of them but 1 it work perfectly...

Do you know why? I have to do something in limits.conf?

[burwell]

The number of emails you send shouldn't be an issue. I have used systems where lots of email has been sent.

Without seeing errors/logs, it's hard to know.

[christianubeda]

What error log I have to check??

/opt/splunk/var/log/spunk/python.log is clean, No errors there.