Alerting

How to capture fields in Service Now Tickets

alexspunkshell
Contributor

I can able to create Service Now tickets from Splunk.  In the email alert i receive Affected computer, UPN, Event title ,File name.

I want to capture same details in the service now ticket.

But in service now tickets, i don't have any informations. Its blank with no info.

Please help me how to pass this info from splunk.

Do i want to do any changes in setting -> Field -> Workflow? What changes i want to do.

Please help me 

Email Alert

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Received Service Now Ticket with no Info

alexspunkshell_1-1605108886790.png

Servic now alert setting

alexspunkshell_2-1605108939477.png

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@isoutamo @ITWhisperer  @gcusello @thambisetty @bowesmana @DalJeanis 

 

 

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thambisetty
SplunkTrust
SplunkTrust

Hi @alexspunkshell 

I have presented a topic in Dubai user group on how best we can make use of servicenow add-on. I am sure your question will be answered in below video.

https://www.youtube.com/watch?v=DNYobMVbj6c

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