When parsing the email message body for inclusion in the ticket in Jira, parsing fails on special characters or non-ASCII text. How can I update function in Phantom to properly handle the message body in cases where the error is being thrown.
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@brandylee1993 I hope you found your answer, but just in-case and for any others viewing this question, the handling of non-ascii needs to be handled with python `.decode()`:
<value>.decode("UTF-8")
The variable will be the field/data that likely contains the non-ascii text. I have seen this a lot with Phishing use cases and have had to use the .decode() a few times to get around it.
If this helped, please pop a like below.
@brandylee1993 I hope you found your answer, but just in-case and for any others viewing this question, the handling of non-ascii needs to be handled with python `.decode()`:
<value>.decode("UTF-8")
The variable will be the field/data that likely contains the non-ascii text. I have seen this a lot with Phishing use cases and have had to use the .decode() a few times to get around it.
If this helped, please pop a like below.