hey Tina,
I think you have two different issues here. one is probably related to your splunk install and the other may be app related. lets focus on the app one for now.
what happens when you run this search by selecting All Time on the time selector ?
index=pan_logs | head 10
if you see results, ensure that the timestamps of the latest events are reasonably close to the current time in your timezone. the main dashboard is real-time. take a look at the other dashboards. are they empty too ? ensure that you select All Time in the time selector for those events.
if you dont' see logs as a result of this search and your dashboards are empty, ensure that the user you are logged in as, has access to the pan_logs index. you can confirm this by going to Manager, Access Controls, Roles, admin.Scroll down, in the Indexes section (last section), ensure that pan_logs is listed in the Selected search indexes.
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