Hello,
Our firewall events are flowing to our Splunk Cloud environment however all the events have the sourcetype pan:log instead of pan:traffic, pan:config, pan:threats, etc. This results in empty Palo Alto App dashboards.
I tried to ask for Splunk Cloud support, however they told me that "the Palo Alto app and add-on are not splunk supported".
My guess is that the Palo Alto Add-on is not installed on the indexers. The "Manage Apps" Splunk menu shows only the App, not the Add-on. I know that the add-on is installed because it appears in the main menu. I would try to uninstall and reinstall the add-on by myself but I don't have access to.
Most of the Palo Alto documentation refers to a single instance environment, so I'm not sure about how to do solve this issue in Splunk Cloud.
Any advice? It seems that I need to ask the Splunk Cloud Support guys exactly what they need to do to solve the problem, and I'm neither a Splunk nor Palo Alto expert.
Best Regards,
Presciliano
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