Hi,
Here is my service_now.conf text (removed the actual names and ports)
[snow_account]
password = <encrypted>
url = https://myservername.service-now.com
username = <encrypted>
release = Fuji
[snow_default]
collection_interval = 600
loglevel = DEBUG
[snow_proxy]
proxy_enabled = 1
proxy_port = <proxy port>
proxy_url = <proxy server DNS name>
proxy_password =
proxy_username =
And this is what I get in the ta_snow_setup.log file:
2015-05-11 15:48:52,858 INFO 5320 - Detect ServiceNow release and verify credentials
2015-05-11 15:48:52,867 INFO 5320 - decrypting
2015-05-11 15:48:52,878 ERROR 5320 - Failed to validate ServiceNow account or detect release info. Please verify credentials, urls for ServiceNow and proxy, and try again. Reason=Traceback (most recent call last):
File "C:\SPLUNK\etc\apps\Splunk_TA_snow\bin\snow_setup.py", line 227, in detect_release
conf_mgr, config, self.appName, True)
File "C:\SPLUNK\etc\apps\Splunk_TA_snow\bin\snow_config.py", line 109, in fix_snow_release
fixed_release = SnowConfig.get_snow_release(defaults)
File "C:\SPLUNK\etc\apps\Splunk_TA_snow\bin\snow_config.py", line 165, in get_snow_release
raise Exception(msg)
Exception: Failed to get ServiceNow release information, reason=Traceback (most recent call last):
File "C:\SPLUNK\etc\apps\Splunk_TA_snow\bin\snow_config.py", line 160, in get_snow_release
resp, content = http.request(url)
File "C:\SPLUNK\etc\apps\Splunk_TA_snow\bin\httplib2__init.py", line 1593, in request
(response, content) = self._request(conn, authority, uri, request_uri, method, body, headers, redirections, cachekey)
File "C:\SPLUNK\etc\apps\Splunk_TA_snow\bin\httplib2__init.py", line 1335, in _request
(response, content) = self._conn_request(conn, request_uri, method, body, headers)
File "C:\SPLUNK\etc\apps\Splunk_TA_snow\bin\httplib2__init_.py", line 1263, in _conn_request
raise ServerNotFoundError("Unable to find the server at %s" % conn.host)
ServerNotFoundError: Unable to find the server at <masked_server_name>.service-now
I installed Splunk and the add-on on another test server and got same error. This test server has another application that connects successfully to ServiceNow using the same proxy server.
Thanks
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