Hi, Here is my service_now.conf text (removed the actual names and ports) [snow_account] password = <encrypted> url = https://myservername.service-now.com username = <encrypted> release = Fuji [snow_default] collection_interval = 600 loglevel = DEBUG [snow_proxy] proxy_enabled = 1 proxy_port = <proxy port> proxy_url = <proxy server DNS name> proxy_password = proxy_username = And this is what I get in the ta_snow_setup.log file: 2015-05-11 15:48:52,858 INFO 5320 - Detect ServiceNow release and verify credentials 2015-05-11 15:48:52,867 INFO 5320 - decrypting 2015-05-11 15:48:52,878 ERROR 5320 - Failed to validate ServiceNow account or detect release info. Please verify credentials, urls for ServiceNow and proxy, and try again. Reason=Traceback (most recent call last): File "C:\SPLUNK\etc\apps\Splunk_TA_snow\bin\snow_setup.py", line 227, in detect_release conf_mgr, config, self.appName, True) File "C:\SPLUNK\etc\apps\Splunk_TA_snow\bin\snow_config.py", line 109, in fix_snow_release fixed_release = SnowConfig.get_snow_release(defaults) File "C:\SPLUNK\etc\apps\Splunk_TA_snow\bin\snow_config.py", line 165, in get_snow_release raise Exception(msg) Exception: Failed to get ServiceNow release information, reason=Traceback (most recent call last): File "C:\SPLUNK\etc\apps\Splunk_TA_snow\bin\snow_config.py", line 160, in get_snow_release resp, content = http.request(url) File "C:\SPLUNK\etc\apps\Splunk_TA_snow\bin\httplib2__init.py", line 1593, in request (response, content) = self._request(conn, authority, uri, request_uri, method, body, headers, redirections, cachekey) File "C:\SPLUNK\etc\apps\Splunk_TA_snow\bin\httplib2__init.py", line 1335, in _request (response, content) = self._conn_request(conn, request_uri, method, body, headers) File "C:\SPLUNK\etc\apps\Splunk_TA_snow\bin\httplib2__init_.py", line 1263, in _conn_request raise ServerNotFoundError("Unable to find the server at %s" % conn.host) ServerNotFoundError: Unable to find the server at <masked_server_name>.service-now I installed Splunk and the add-on on another test server and got same error. This test server has another application that connects successfully to ServiceNow using the same proxy server. Thanks ... View more

wireshark capture gave following error: {"status": "ERROR", "msg": "Encountered the following error while trying to update: \n In handler 'localapps': Error while posting to url=/servicesNS/nobody/Splunk_TA_snow/service_now_setup/snow_proxy/snow_proxy"} ... View more

And this is what I get in the ta_snow_setup.log file: Failed to validate ServiceNow account or detect release info. Please verify credentials, urls for ServiceNow and proxy, and try again. Reason=Traceback (most recent call last): File "C:SPLUNKetcappsSplunk_TA_snowbinsnow_setup.py", line 227, in _detect_release conf_mgr, config, self.appName, True) File "C:SPLUNKetcappsSplunk_TA_snowbinsnow_config.py", line 109, in fix_snow_release fixed_release = SnowConfig.get_snow_release(defaults) File "C:SPLUNKetcappsSplunk_TA_snowbinsnow_config.py", line 165, in get_snow_release raise Exception(msg) Exception: Failed to get ServiceNow release information, reason=Traceback (most recent call last): File "C:SPLUNKetcappsSplunk_TA_snowbinsnow_config.py", line 160, in get_snow_release resp, content = http.request(url) File "C:SPLUNKetcappsSplunk_TA_snowbinhttplib2init.py", line 1593, in request (response, content) = self._request(conn, authority, uri, request_uri, method, body, headers, redirections, cachekey) File "C:SPLUNKetcappsSplunk_TA_snowbinhttplib2init.py", line 1335, in _request (response, content) = self._conn_request(conn, request_uri, method, body, headers) File "C:SPLUNKetcappsSplunk_TA_snowbinhttplib2init.py", line 1263, in _conn_request raise ServerNotFoundError("Unable to find the server at %s" % conn.host) ServerNotFoundError: Unable to find the server at <masked_server_name>.service-now ... View more

Hi, Here is my service_now.conf text (removed the actual names and ports) [snow_account] password = <encrypted> url = https://myservername.service-now.com username = <encrypted> release = Fuji [snow_default] collection_interval = 600 loglevel = DEBUG [snow_proxy] proxy_enabled = 1 proxy_port = <proxy port> proxy_url = <proxy server DNS name> proxy_password = proxy_username = Thanks ... View more

I cannot resolve the name from command line but when i manually access the servicenow site, it works fine. Proxy server does the name resolution for this external site. ... View more

Hi, I replaced my actual server/domain name with "mydomain" string to hide the company name. The ServiceNow version I am trying to connect to is Fuji. The Add-On version is 2.6.0. I get this error while performing the steps under "Set up the add-on using Splunk Web". ... View more