Hello @Muhammad.Chaudhry,  what do you mean when you say "close the issue in Slack"? ... View more

Hello @Cheedella.Eswari , could you share a screenshot of your email? I will try to help you out. ... View more

@Haluk Yaşar.Erol AppDynamics allows you to set alerts for warning & critical conditions using the "Health Rules" feature in the "Alert & Respond" section. Unfortunately, we don't have any "minor" bucket and so, you would only have warning & critical. AppDynamics also has a "Dashboards & Reports" section which will enable you to send monthly reports to the relevant team. ... View more

@Haluk Yaşar.Erol Our integration with ServiceNow is at 2 levels: CMDB Integration - Using this, you can send the topology data from AppDynamics to ServiceNow and use it for event correlation. The documentation is https://docs.appdynamics.com/appd/22.x/latest/en/extend-appdynamics/integration-modules/integrate-appdynamics-with-servicenow-cmdb-and-event-management Events Integration - This can be done using our HTTP Request Action feature and works with or without the above CMDB integration. For this, you need to use the ServiceNow events API. The URL is https://<your-instance>.service-now.com/em_event.do?JSONv2&sysparm_action=insertMultiple. You need to add your auth details as well in the HTTP Template. I am also attaching the payload body in this post. You need to replace the payload at some places with your own details. ... View more

Hi @Anonymous  Even during no app load, the agents would be sending data to the Controller. As a result, availability wouldn't go down in this scenario. Following are the cases when availability goes down: Agent goes down Agent is unable to connect with the controller (bad config, VPN issue, etc) Server on which the agent is deployed itself goes down I hope this answers your question. Regards Shubhankar ... View more