Hi Robert, Yes, It is possible to do that. The following should give you some directions https://docs.appdynamics.com/pages/viewpage.action?pageId=45486534#C/C++AgentSDKReference-appd_config_getenv Thanks, Sajna Sreenivasan ... View more

Hi Gamer, I would like to understand the requirement better. Are you trying to instrument PHP application deployed on  AWS beanstalk? If that is the case, you may refer the following for the steps https://docs.appdynamics.com/display/PRO45/Install+the+PHP+Agent Let me know whether we are on the same page here. Thanks, Sajna Sreenivasan ... View more

Hi Archana, Sorry about the delay. We are waiting for the confirmation from our Java team to confirm whether Java agent works in the HP non stop OS environment. Thanks, Sajna Sreenivasan ... View more

Hi Archana, We do not have any agents which can instrument a COBOL based application. But it should be possible to instrument JDBC application using Java agent but need to check whether it is supported on HP non stop OS environments. Will contact the Java team and get back to you as soon as possible. Thanks, Sajna Sreenivasan ... View more

Hi Seth, Can you please try the following command and let us know the output pip3 install -U appdynamics==4.5.0.0 Thanks, Sajna Sreenivasan ... View more

Hi Paul, You can instrument the C++ part of the Siebel application by using the SDK API that we provide.It will require access to modify and build the code involved.There is no automatic instrumentation available as of now. Java agents can be used to instrument the JVM components. Please refer the following documents for more details https://docs.appdynamics.com/pages/viewpage.action?pageId=42583435 https://docs.appdynamics.com/display/PRO44/Java+Agent Thanks and Regards, Sajna Sreenivasan ... View more

Hi Liana, Can you give some information on which agent you are trying to install? Will guide you accordingly. Thanks and Regards, Sajna Sreenivasan ... View more

Hi Molinaro, Please provide this information as well for further analysis. 1.The output of ps -aef|grep proxy 2.php -i output 3.Share all the PHP agent and proxy logs available. Thanks and Regards, Sajna Sreenivasan ... View more

Hi Robert, Were you able to install using the install.bat script?Currently, it seems like install was not a success and it didn't create appdynamics_sdk_log4.cxxx.xml file . Could you please try running the install.bat script again after following the below steps Steps to do 1.Replace the install.bat in your environment with the one attached 2.Please use the appdynamics_sdk_log4cxx.xml.win.template attached to the ticket instead of xml.template in your environment. Once it is done can you please restart proxy and try running the application again.Let us know how it goes. Thanks and Regards, Sajna Sreenivasan   ... View more

Hi, Sorry that you are facing issues.But I guess we can discuss further on either https://community.appdynamics.com/t5/Controller-SaaS-On-Premise/Monitoring-a-stand-alone-C-native-application/td-p/28628 or https://community.appdynamics.com/t5/Controller-SaaS-On-Premise/Monitoring-a-stand-alone-C-native-application/td-p/28630 All three posts seem to be regarding the same issue.Please note that coordinator service is only applicable for .NET agent and not the C++ agent. Thanks and Regards, Sajna Sreenivasan ... View more

Hi Madison, Could you please elaborate on what details you need from AppDynamics on the same.Do you need some help in instrumenting any Python application? Here are some details on how to do it in case you are looking for the same https://docs.appdynamics.com/display/PRO43/Python+Agent Thanks, Sajna ... View more

Hi Ayan, Can you please try using the following API   def get_events(self, app_id=None, event_types='ALL', severities='ERROR', time_range_type='BEFORE_NOW', duration_in_mins=15, start_time=None, end_time=None): """ Retrieves events. :param int app_id: Application ID to retrieve nodes for. If :const:`None`, the value stored in the `app_id` property will be used. :param str event_types: CSV of the events types to search on :param str severities: CSV of the severities to search on :param str time_range_type: Must be one of :const:`BEFORE_NOW`, :const:`BEFORE_TIME`, :const:`AFTER_TIME`, or :const:`BETWEEN_TIMES`. See :ref:`time-range-types` for a full explanation. :param int duration_in_mins: Number of minutes before now. Only valid if the :attr:`time_range_type` is :const:`BEFORE_NOW`. :param long start_time: Start time, expressed in milliseconds since epoch. Only valid if the :attr:`time_range_type` is :const:`AFTER_TIME` or :const:`BETWEEN_TIMES`. :param long end_time: End time, expressed in milliseconds since epoch. Only valid if the :attr:`time_range_type` is :const:`BEFORE_TIME` or :const:`BETWEEN_TIMES`. :param bool rollup: If :const:`False`, return individual data points for each time slice in the given time range. If :const:`True`, aggregates the data and returns a single data point. :returns: A list of events for the specified app, filtered by the event type and severities desired. :rtype: appd.model.Events """   GIT Hub reference link: https://github.com/Appdynamics/AppDynamicsREST Thanks and Regards, Sajna  ... View more

Hi Eric, Sorry for the late reply. Currently C++ SDK is thread safe but not process safe. So if you create a new child process using fork you won't be able to access SDK there and that's why you are getting a NULL bt handle.I can see that you have created a zendesk ticket already for this.We will continue rest of the discussion there. Thanks and Regards, Sajna Sreenivasan ... View more

Hi Rehaman, Please provide CONTROLLER_ACCOUNT(Will be mostly customer1) and CONTROLLER_ACCESS_KEY (You can get it from controller UI)values are well. Also we suggest to give timeout value as 60 sec(ie 60000 millisec) instead of 0. Regards, Sajna Sreenivasan ... View more