thank you for your reply The client value is a value that always exists and is confirmed in splunk, but the value is not received in the error ticket. In addition, other values ​​(time, reason) cannot be received. Currently, I am receiving multiple values ​​such as customer, time, reason, etc. as a Jira custom field, but I am wondering if even one value is incorrect (e.g. when the reason field exceeds the length limit), I will not be able to receive all mapped values. However, I created a custom field with the same type (multi-line) as the Jira description field and tested it by entering the same value, but the value was not received only in the custom field. Example photos are below:   [normal ticket]       [erro ticket]           ... View more