Hi,
Have anyone faced this issue where you received a Unauthorized 401 error response from ServiceNow?
The scenario is as below.
We are using a AD service account userA to interact with ServiceNow for incident creation .
On Splunk Side, we are using Basic Auth.
On AD, user account is set to never expired.
So far below we have checked the service account status. No changes was made but the issue was sudden.
Ran the query
>index=_internal sourcetype="ta_snow_ticket host IN ( search head)
Above query was the one, we saw the Return code is 401 (Unauthorized)
What else can be checked? As of now, we are planning to reset the service account password and try again.
But if it works the issue is finding what cause the password to be changed when it have been set to never expires.
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