Per the Splunk Cloud documents this is the process to upgrade an app: "Splunk Cloud admins can perform some app management tasks on the App Management page in a managed Splunk Cloud deployment. To upgrade an app, click Update from the App Browser page or Update Available from the App Management page to install the new version. After you update an app, you cannot revert to an earlier version. If a new version of your app is available, but the update action is not available for your app, open a support case." If this process did not work for you, just open a support case as described on the upgrade process. further information check this doc-> https://docs.splunk.com/Documentation/SplunkCloud/8.0.0/User/SelfServiceAppInstall#Install_and_manage_an_app_in_a_managed_Splunk_Cloud_deployment ... View more