1.) No, Splunk can be installed on Windows. 2.) You can monitor the Windows Event log, if you want to Monitor a directory with files there are possibilities. 3.) Is easy if the ticketsystem writes log messages. There is an a Splunk App for Windows (http://splunk-base.splunk.com/apps/22315/splunk-app-for-windows) and a so calle technology add on which might be more interesting (http://splunk-base.splunk.com/apps/28933/splunk-for-windows-technology-add-on). 16-18h sounds like it is doable write me an email: sinloft@gmail.com and we can work things out.
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