Loading the Configuration page from the Splunk_TA_snow ServiceNow TA yields the following error:
Something went wrong!
Failed to load current state for selected entity in form! Error: Request failed with status code 500
ERR0005
Similarly for the inputs page yields the following error:
Failed to load Inputs Page
This is normal on Splunk search heads as they do not require an Input page. Check your installation or return to the configuration page. Error: Request failed with status code 500
ERR0001
The troubleshooting documentation only mentions something about using the admin account, which we are:
https://docs.splunk.com/Documentation/AddOns/released/ServiceNow/Troubleshooting#Cannot_access_configuration_page
SNOW internal logs only show this error:
index=_internal sourcetype="ta_snow"
2022-08-24 13:52:12,894 INFO pid=[xxx] tid=MainThread file=snow.py:stream_events:430 | No configured inputs found. To collect data from ServiceNow, configure new input(s) or update existing input(s) either from Inputs page of the Add-on or manually from inputs.conf.
Splunkd errors show:
requests.exceptions.ConnectionError: ('Connection aborted.', ConnectionResetError(104, 'Connection reset by peer'))
raise ConnectionError(err, request=request)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/requests/adapters.py", line 501, in send
r = adapter.send(request, **kwargs)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/requests/sessions.py", line 645, in send
resp = self.send(prep, **send_kwargs)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/requests/sessions.py", line 529, in request
return session.request(method=method, url=url, **kwargs)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/requests/api.py", line 61, in request
**kwargs,
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/solnlib/splunk_rest_client.py", line 147, in request
response = self.handler(url, message, **kwargs)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/splunklib/binding.py", line 1279, in request
return self.request(url, { 'method': "GET", 'headers': headers })
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/splunklib/binding.py", line 1219, in get
response = self.http.get(path, all_headers, **query)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/splunklib/binding.py", line 685, in get
val = f(*args, **kwargs)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/splunklib/binding.py", line 70, in new_f
return request_fun(self, *args, **kwargs)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/splunklib/binding.py", line 289, in wrapper
**query)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/splunklib/client.py", line 795, in get
return super(Collection, self).get(name, owner, app, sharing, **query)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/splunklib/client.py", line 1702, in get
response = self.get(key)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/splunklib/client.py", line 1740, in __getitem__
conf = self._confs[name]
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/solnlib/conf_manager.py", line 457, in get_conf
return func(*args, **kwargs)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/solnlib/utils.py", line 153, in wrapper
Traceback (most recent call last):
During handling of the above exception, another exception occurred:
urllib3.exceptions.ProtocolError: ('Connection aborted.', ConnectionResetError(104, 'Connection reset by peer'))
return self._sock.recv_into(b)
File "/opt/splunk/lib/python3.7/socket.py", line 589, in readinto
line = str(self.fp.readline(_MAXLINE + 1), "iso-8859-1")
File "/opt/splunk/lib/python3.7/http/client.py", line 280, in _read_status
version, status, reason = self._read_status()
File "/opt/splunk/lib/python3.7/http/client.py", line 319, in begin
response.begin()
File "/opt/splunk/lib/python3.7/http/client.py", line 1373, in getresponse
httplib_response = conn.getresponse()
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/urllib3/connectionpool.py", line 444, in _make_request
File "<string>", line 3, in raise_from
six.raise_from(e, None)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/urllib3/connectionpool.py", line 449, in _make_request
chunked=chunked,
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/urllib3/connectionpool.py", line 710, in urlopen
raise value.with_traceback(tb)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/urllib3/packages/six.py", line 769, in reraise
raise six.reraise(type(error), error, _stacktrace)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/urllib3/util/retry.py", line 550, in increment
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/urllib3/connectionpool.py", line 786, in urlopen
timeout=timeout
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/requests/adapters.py", line 450, in send
Traceback (most recent call last):
During handling of the above exception, another exception occurred:
ConnectionResetError: [Errno 104] Connection reset by peer
return self._sock.recv_into(b)
File "/opt/splunk/lib/python3.7/socket.py", line 589, in readinto
line = str(self.fp.readline(_MAXLINE + 1), "iso-8859-1")
File "/opt/splunk/lib/python3.7/http/client.py", line 280, in _read_status
version, status, reason = self._read_status()
File "/opt/splunk/lib/python3.7/http/client.py", line 319, in begin
response.begin()
File "/opt/splunk/lib/python3.7/http/client.py", line 1373, in getresponse
httplib_response = conn.getresponse()
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/urllib3/connectionpool.py", line 444, in _make_request
File "<string>", line 3, in raise_from
six.raise_from(e, None)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/urllib3/connectionpool.py", line 449, in _make_request
chunked=chunked,
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/urllib3/connectionpool.py", line 710, in urlopen
WARNING:root:Run function: get_conf failed: Traceback (most recent call last):
requests.exceptions.ConnectionError: ('Connection aborted.', ConnectionResetError(104, 'Connection reset by peer'))
raise ConnectionError(err, request=request)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/requests/adapters.py", line 501, in send
r = adapter.send(request, **kwargs)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/requests/sessions.py", line 645, in send
resp = self.send(prep, **send_kwargs)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/requests/sessions.py", line 529, in request
return session.request(method=method, url=url, **kwargs)
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/requests/api.py", line 61, in request
**kwargs,
File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/solnlib/splunk_rest_client.py", line 147, in request
Traceback (most recent call last):
During handling of the above exception, another exception occurred:
urllib3.exceptions.ProtocolError: ('Connection aborted.', ConnectionResetError(104, 'Connection reset by peer'))
return self._sock.recv_into(b)
File "/opt/splunk/lib/python3.7/socket.py", line 589, in readinto
line = str(self.fp.readline(_MAXLINE + 1), "iso-8859-1")
File "/opt/splunk/lib/python3.7/http/client.py", line 280, in _read_status
version, status, reason = self._read_status()
File "/opt/splunk/lib/python3.7/http/client.py", line 319, in begin
response.begin()
File "/opt/splunk/lib/python3.7/http/client.py", line 1373, in getresponse
httplib_response = conn.getresponse()
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