Hi Michael, If we understood correcrly from the shared details, after the matinece agent is not reporting the data metrics for the instrumented application. To troubleshoot the issue further, could you login to this agent machine after that kindly restart the Agent coordinator service  and then restart the IIS in the given sequence. After that applied the load on the instrumented application and then check the behaviour. Let us know if it helps. Thanks, Ashish. ... View more

Hi Dynis, If we understood correctly from the shared details, application configured under the "RTIS_Standalone" Tier is getting freeze from 2 to 5 minutes for every 2 hours and then it works fine witout any issue. Could you verify and confirm -  Do you see this hung situation during any specific BT execution or all BT execution ? Is this issue occuring randomly or you can reproduce this issue on demand basis ? Kindly provide us the latest zip of complete DotNetAgent folder located at %ProgramData%\AppDynamics for our review in the the SFTP location, which i just shared with you in private message. Thanks, Ashish. ... View more

Hi Alberto, After successful installation of .Net Agent, Have you restarted the  "AppDynamics.Agent.Coordinator_service first and then IIS/instrumented application service in sequence? If not, kindly restart services in the given sequence and after that apply the load on the applications. Let us know if it helps or you are still facing the issue. Thanks, Ashish. ... View more

Thanks Abhinav for the update.   In the document ( https://docs.appdynamics.com/display/PRO44/Install+the+.NET+Core+Microservices+Agent+for+Windows), the suggested Environment variables are for the System level. So there we need to provide the complete path.  But when we configure these Environment variables at the specific application level and configure through web.config file. We can also give the relative path as suggested. it will also work. We will share the suggestion with the document team to update this information. Thanks, Ashish. ... View more

Hi Maheswar, I mentioned in my previous post the issue is resolved in the 4.4.1 .Net Agent version. It is not related to .Net Framework version. Seems you have used the .net framework version 4.5.2  to build your instrumented application. Could you please install the latest available 4.4.x Agent version on the agent machine and then check the behaviour. Let us know if you have any question. Thanks, Ashish. ... View more

Hi Mayank, You just need to enable the find-entry-points agent node property addtional to default node properties. After that apply the load on the application around 15-20 mins. After that kindly provide us the latet zip of complete DotNetAgent folder located at %ProgramData%\AppDynamics for oreview in the shared SFTP location. I have already shared the SFTP location details to you in private message. Kindly check in your messages and let us know if you do not find the SFTP location details. Thanks, Ashish. ... View more

Hi mayank, If we understood correctly from the shared details When you are applying the load on the instrumented .Net based application, you are seeing only some of the BT registered in the controller UI and after defining the SEP u notice the other nonidentified transaction on the controller. Can you please provide us the below details to understand and troubleshoot this issue further -  What kind of application (asp.net, mvc/wcf/web api etc) it is, for which you do not see some of the transaction detected? Can you please remove the SEP testing purpose and enable the find entry points agent node property at the tier level as suggested in the document - https://docs.appdynamics.com/pages/viewpage.action?pageId=45490419#AppAgentNodeProperties(F-L)-find-entry-points After that restart the agent coordinator service and restart the IIS/instrumented application process  in the sequence and then apply the load on the application. After that kindly provide us the latest zip of complete DotNetAgent folder located at %ProgramData%\AppDynamics for our review in a SFTP location. I will share the SFTP location details in a private message. Please notify here once you upload in the details on the SFTP location. Let us know if you have any question. Thanks, Ashish. ... View more

Hi maheswar, If i understood correclty you are not able to see the private methods during the Live Proview ? please correct me if it is not the case also and kindly provide us the any screen shot to understand the issue further. If above understnding is correct, kindly confirm what is the .Net Agent version you are using ? As this issue is resolved in the 4.4.1 .Net Agent version. So kindly install the latest .Net Agent version and then check the behaviour. Let us know if you have any question on this. Thanks, Ashish. ... View more

Hi maheswar, It is not necessary to be public only, access modifier can be anything for the method on which you are creating entry point rule. Let us know if you face any issue on this. Thanks, Ashish. ... View more

Hi Indrajit, Could you please verify if Web.config file is present in those applications folders which are appearing as Grey? Configuration wizard only can identify if Web.config file present in the application deployment folder. If the Web.config file present in the folder. Could you please go to the Agent installation folder and then locate to the "AppDynamics.Agent.Winston.exe.config" file. After that enable the below setting value to True in this config file as below. <setting name="EnableFullDepthIIScan" serializeAs="String"> <value>True</value> </setting> After the above changes, now run the configuration wizard again and then check the behavior. Let us know if it helps or you have any question. Thanks, Ashish. ... View more

Hi Kiran, Can you please run the Agent configuration wizard on the Agent machine machine where are are facing issue and test the connection between Agent and controller.If you face any issue can you please provide us the screenshot of the error that you are getting. Kindly verify and confirm, if you are able to browse the controller URL using IE browser on the agent machine where you are facing issue ? Kindly verify and confirm if you are able to do telnet to the controller on specified port by using following command.  telnet <controller name> <port> Thanks, Ashish. ... View more

Hi  Mehmet, For the second service for which you notice the application Tier/Node did not register. Kindly verify the below steps and confirm us the details -  > What is the .Net Framework you have you used to build the application? > Kindly run the following command as suggested in below document and provide us the output for the review. tasklist /m  "mscor*" https://docs.appdynamics.com/display/PRO44/Configure+the+.NET+Agent+for+Windows+Services+and+Standalone+Applications > Also kindly confirm what is the lifetime of the process ( means how long single process remains alive ) of the windows service for which you are facing the issue. As per the process .Net agent collects all the data metrics in every 60 sec and sends all the collected metrics details to the controller to display in the UI. It is a default behaviour and we can't modify it. Due to this Agent requires the application process to run for at least more than 1 min and execute the business transaction at least 2 times in the lifetime of the process to instrument the application. Let us know if you have any question. Thanks, Ashish. ... View more

Hi Yogesh If we understood correctly from the shared details. Under the same page url "homepage.aspx" you are making different remote services Exit calls from different -2 methods inside the same class and you want to collect the method level details on the controller UI. Could you please verify while making the Remote service Exit call, Are you passing any unique argument as a part of request like header, cookie etc. If yes, you can use that while naming the BT. For example, screenshot attached for your reference.  If it does not help, you can create individual custom match rule POCO entry point on .Net class/ methods to detect the different BT and collect the BT level details. For reference please refer the following document  https://docs.appdynamics.com/display/PRO44/POCO+Entry+Points Let us know if it helps or you have any question. Thanks, Ashish. ... View more

Hi kyzhou, To understand and troubleshoot this issue further, could please provide us latest zip of complete DotNetAgent folder location at %ProgramData%\AppDynamics for our review. Also, kindly update us the POCO entry point configuration ( Class/method ), which you have configured and it is not identifying as a custom BT. I have shared the SFTP details with you to upload the requested details in a private message. kindly upload the requested details and confirm us. We will review the details and update you here in this thread. Thanks, Ashish. ... View more

Hi Soundarajan, As you are seeing "All Other traffic" BTs on the BT list view. It suggests that you have already hit the BT registration limit at the application level or Agent level which is by default is 50 for  Agent level and 200 for controller application level. Or  You have Enabled Business Transaction Lock down option on the application instrumentation settings page. For more details, you can refer the following documentation - https://docs.appdynamics.com/display/PRO44/Organize+Business+Transactions https://docs.appdynamics.com/display/PRO44/Business+Transactions Could you please verify and confirm, how many BT registered on the controller UI for this controller application? If you have Enabled Business Transaction Lock down option, please disabled that and then apply the load. new BT will register on the controller. Please increase the time range and then notice if you see the other BTs as well ? also,  uncheck the Transactions with Performance Data option as attached screenshot and see if you see the other BTs now. Please let us know if it helps or you have any question. Thanks, Ashish.   ... View more

Hi Sundar, To understand and answer your question "Is it possible to group those dynamics BT's as single BT call?". Could you please provide us the screenshot of the BT list view and highlight the BTs, which you want to group as a single BT. Thanks, Ashish.   ... View more

Hi Bogdan, If the application already exists and you try to over-write only the exceptions list from an exported application XML, yes, it will work. It will not overwrite the other settings if you uncheck the other settings checkbox while importing the config. Please try the suggested solution and check the behavior. Please let us know if it helps or you have any question. Thanks, Ashish.  ... View more

 Hi Bogdan, 1) We have application import and export functionality. On the home screen, click the 3 dots on the top right corner to export application. Please find the screenshot attached screenshot attached for your ref. It will export all the configired rule including configured ignore exceptions in the xml format. You can import to another applications. For example, please find screenshot attched for ref. Currently we do not have any enable/disable option for ignore expetion rule. You can delete the rule which you have created for disable the rule completly. 2) Rest api's are available that be used to automate import/exporting: https://docs.appdynamics.com/display/PRO43/Configuration+Import+and+Export+API Please let us know if it helps or we minunderstood anything. Thanks, Ashish. ... View more

Hi simon, Thanks for contacting AppDynamics support. To troubleshoot this issue further, could you please provide us the below details -  Did you see the Tier/Node regisrered on the controller UI for this instrumented application ? Can you please send us an output of below commands? tasklist /m Appd* tasklist /m mscor* Also can you please send us the latest zip of complete DotNetAgent folder located at %ProgramData%\AppDynamics for the review in secure path. I will provide you the secure path and credentials in private message. Please let us know, if you have any question. Thanks, Ashish. ... View more

Hi Hamza, From the provided event error log -  .NET Runtime version 4.0.30319.0 - Loading profiler failed during CoCreateInstance.   Profiler CLSID: '{6652970f-1756-5d8d-0805-e9aad152aa84}'.  HRESULT: 0x8007007e.   Process ID (decimal): 12924.  Message ID: [0x2504]. Seems, you have also installed some other 3rd party profiler in this machine. If we search this profiler id, it looks like related to "ETWClrProfiler", Could you please verify if you have also installed any other profiler in this machine. If you find the profiler other than AppDynamics please uninstall it, after that please reboot the server and then instrument the application with AppDynamics .Net Agent. As per logic .NET Common Language Runtime (CLR)  allows only one profiler to access the profiling API to instrument .Net process at a single time. If another profiler is installed on the system, the AppDynamics profiler will not instrument any .Net applications process and not report any data metrics. For more details abount profiling api refer the following msdn document - https://msdn.microsoft.com/en-us/library/bb384689.aspx   Please let us know, if it helps or you have any question. Thanks, Ashish. ... View more