@francright if you need to reach out to Splunk Education Team you can refer to the emails in the following Splunk Answers thread: https://answers.splunk.com/answers/508229/how-do-i-contact-splunk-education.html
If you have created a Splunk Ticket for Splunk Support that you have purchased as per your Entitlement you should reply or post message to same ticket.
Splunk Answers is a community of Splunk Enthusiasts who post their Splunk Implementation Auestions and Answers for the same.
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| makeresults | eval message= "Happy Splunking!!!"
