Problems registering for exam

[otb282]

Hi there, I'm another one that's having problems registering for the Core User exam.  Filled out the form to connect accounts on about April 5th 2021, emailed certification@splunk.com on April 8th, no reply.

Can anyone help?

Many thanks.

[Rustam13]

sa

[Rustam13]

?????????

who can help me 

[amesser]

If you DM your Splunk.com username, we can help. You can also try emailing certification@splunk.com again. If you did not receive a case number via auto response, the team did not receive your email.

[otb282]

Hi there, thanks for your help.

No, no auto-response.

[amesser]

Hello.

Did you receive an auto-response with a Case Number when you emailed certification@splunk.com? If not, unfortunately, a case was not created.

If you did, please provide your Case Number and I'll look into it.

Thanks!

[otb282]

What's the best course of action now?  Should I send another email to certification@splunk.com?

Cheers.

[amesser · Accepted solution]

Yes, please! Thanks for your patience. There is a known bug with case creation that our support team is actively working on, but for now, sending a new email (until you receive the case number) is the best fix.

[otb282]

Thanks for your help, all resolved.