Practical lab results not available in my profile on the updated STEP website three weeks after completing

[mr56]

I completed the practical lab in May and received an email from the instructor stating that I had passed. However, the Splunk education website was updated after taking the test, and now there is nothing in my profile that shows I ever took the test. Additionally, the Arch exam is not available to me on Pearson, and there is no skill badge displaying at Credly. I have opened a case and tried multiple ways to contact Splunk about this issue, but I have made no progress in resolving it. My case is over a week old, and there hasn't been a single update. I spent $1000 on this lab and have no clear support path to their education team. This is unacceptable.

[cert-team-admin]

Hi @mr56, 

So sorry to hear this. There have been some instances similar to this with others, and the team is working on fixing the issue. 

You have brought up a few issues that the certification team should be able to assist you with as well. Did you open the case with certification@splunk.com. If yes, then please DM me with your case number. If not, please send us an email asap, detailing each of your issues. 

Thank you for your patience, 

- The Certification Team