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Splunk use case to manage end-to-end access ticket support

Splunk Employee
Splunk Employee


One of our partners got a request from its customer who wishes to manage end-to-end access Ticket support for their customers who request it. Curious if anyone has worked through a similar use case using Splunk. How can this be done?

Can we associate a partner address to the customer's support? And thus see all the tickets created by I-Tracing for example?

If anyone in the Splunk community has worked through a use case like this, I'd like to learn from what you can share. We'd like to help our partner collaborate efficiently with the customer.

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