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How to get ServiceNow to create an event ticket

Ab_Splunk
Engager

Can someone help me to get ServiceNow to create an event ticket every time my Splunk alert gets triggered? I had followed these steps below in this screenshot but I have not been able to get anywhere with this.  Im getting the Splunk alerts when the alert is triggered. However, ServiceNow is not creating an event when this is happening.  That is the issue.  If anyone can point me in the right direction I would really appreciate it!

 

Ab_Splunk_0-1642545854993.png

 

0 Karma

johnhuang
Motivator

Look at your index=_internal logs for any errors related to servicenow/snow.

0 Karma

Ab_Splunk
Engager

I don't seem to see any internal log errors. 

0 Karma
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