Splunk Search

How to get ServiceNow to create an event ticket

Ab_Splunk
Engager

Can someone help me to get ServiceNow to create an event ticket every time my Splunk alert gets triggered? I had followed these steps below in this screenshot but I have not been able to get anywhere with this.  Im getting the Splunk alerts when the alert is triggered. However, ServiceNow is not creating an event when this is happening.  That is the issue.  If anyone can point me in the right direction I would really appreciate it!

 

Ab_Splunk_0-1642545854993.png

 

0 Karma

johnhuang
Motivator

Look at your index=_internal logs for any errors related to servicenow/snow.

0 Karma

Ab_Splunk
Engager

I don't seem to see any internal log errors. 

0 Karma
Get Updates on the Splunk Community!

Now Playing: Splunk Education Summer Learning Premieres

It’s premiere season, and Splunk Education is rolling out new releases you won’t want to miss. Whether you’re ...

The Visibility Gap: Hybrid Networks and IT Services

The most forward thinking enterprises among us see their network as much more than infrastructure – it's their ...

Get Operational Insights Quickly with Natural Language on the Splunk Platform

In today’s fast-paced digital world, turning data into actionable insights is essential for success. With ...