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Field failing to extract (ServiceNow)

shazbot79
Explorer

Hi,

I have used the Service Now add on to pull in the incident table. We have a custom SNow field called "dv_u_configuration_item__generic_" which hasn't extracted and also isn't searchable. Is there something about this field name that could cause issues?

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richgalloway
SplunkTrust
SplunkTrust

Is it's a custom field then the TA doesn't know to extract it.  Consider modifying the TA (in local) to support your field.

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If this reply helps you, an upvote would be appreciated.
0 Karma

shazbot79
Explorer

Hi, thanks for this. I have other custom fields from Service Now that have extracted fine though so I'm not sure it is the custom nature that is the issue... I have extracted the field using regex as a work around. I just would like to understand what the issue is. Thanks

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