I have used the Service Now add on to pull in the incident table. We have a custom SNow field called "dv_u_configuration_item__generic_" which hasn't extracted and also isn't searchable. Is there something about this field name that could cause issues?
Hi, thanks for this. I have other custom fields from Service Now that have extracted fine though so I'm not sure it is the custom nature that is the issue... I have extracted the field using regex as a work around. I just would like to understand what the issue is. Thanks