Field failing to extract (ServiceNow)

[shazbot79]

Hi,

I have used the Service Now add on to pull in the incident table. We have a custom SNow field called "dv_u_configuration_item__generic_" which hasn't extracted and also isn't searchable. Is there something about this field name that could cause issues?

[richgalloway]

Is it's a custom field then the TA doesn't know to extract it.  Consider modifying the TA (in local) to support your field.

[shazbot79 · Accepted solution]

Hi, thanks for this. I have other custom fields from Service Now that have extracted fine though so I'm not sure it is the custom nature that is the issue... I have extracted the field using regex as a work around. I just would like to understand what the issue is. Thanks