Hi @Netza,
I did the same process hinted by @richgalloway some years ago.
In addition, you could open a non technical Case to Splunk Support.
Ciao.
Giuseppe
I assume you're referring to your splunk.com account. I went through the same thing a few years ago. You have to create a new account and ask the certification (certification@splunk.com) and education (education_amer@splunk.com) teams to transfer your records to the new account.
Thank u so much for your advice, I´ll try it