Splunk Search

Abandon Rate

vibhorkhanna
New Member

Hi, I am trying to find the abandonment rate for users who started the registration process but didnt complete it within say the 4 hours. I have the following query (part of an overall dashboard with an inline time range filter). Any help would be appreciated.

P.S. getStarted is the start step and ProcessApplication is the finish step

index=ABC sourcetype=ABC_ASAPI_elilogs Application.Channel=OA "Extended_Fields.SubChannel"= MobileApp Extended_Fields.StepInfo=getStarted NOT Extended_Fields.RegistrationType=NotSpecified | strcat Extended_Fields.AcctType "" Extended_Fields.RegistrationType AcctReg
| stats dc(Extended_Fields.AppId) by AcctReg
| rename dc(Extended_Fields.AppId) as Start
| appendcols
[ search index=ABC sourcetype=ABC_ASAPI_elilogs Application.Channel=OA "Service.Operation"=ProcessApplication "Extended_Fields.SubChannel"= MobileApp | strcat Extended_Fields.AcctType "
" Extended_Fields.RegistrationType AcctReg
| stats dc(Extended_Fields.AppId) by AcctReg
| rename dc(Extended_Fields.AppId) as Finish]
| eval Abandon%=(Start-Finish)/Start*100
| fields AcctReg Abandon% Start Finish | sort - Finish

0 Karma

HiroshiSatoh
Champion

What about using transaction commands?

 index=ABC sourcetype=ABC_ASAPI_elilogs Application.Channel=OA ・・・・・
| strcat Extended_Fields.AcctType "" Extended_Fields.RegistrationType AcctReg
| transaction Extended_Fields.AcctType startswith="getStarted" endswith="ProcessApplication"
| stats count(eval(duration<1441)) as Finish ,count as Start by AcctReg
| eval Abandon%=(Start-Finish)/Start*100
0 Karma

bandit
Motivator
index="main" 
    | stats count as Start by host 
    | appendcols 
        [| search index="main" "error" 
        | stats count as Finish by host ] 
    | fillnull value=0 Finish 
    | eval CompletionPct=(Finish/Start)*100 
    | eval AbandonPct=100-CompletionPct 
    | eval CompletionPct=round(CompletionPct,2) 
    | eval AbandonPct=round(AbandonPct,2) 
    | table host Start Finish CompletionPct AbandonPct
0 Karma

vibhorkhanna
New Member

is this what you have suggested (full query) - I am not getting any result so unsure if it is an format error.

index=sne sourcetype=sne_ASAPI_elilogs Application.Channel=OA "Extended_Fields.SubChannel"=CWP-MobileApp Extended_Fields.StepInfo=getStarted NOT Extended_Fields.RegistrationType=NotSpecified | strcat Extended_Fields.AcctType "" Extended_Fields.RegistrationType AcctReg
| stats dc(Extended_Fields.AppId) by AcctReg as Start by host
| appendcols
[ search index=sne sourcetype=sne_ASAPI_elilogs Application.Channel=OA "Service.Operation"=ProcessApplication "Extended_Fields.SubChannel"=CWP-MobileApp | strcat Extended_Fields.AcctType "
" Extended_Fields.RegistrationType AcctReg
| stats dc(Extended_Fields.AppId) by AcctReg as Finish by host ]
| fillnull value=0 Finish
| eval CompletionPct=(Finish/Start)*100
| eval AbandonPct=100-CompletionPct
| eval CompletionPct=round(CompletionPct,2)
| eval AbandonPct=round(AbandonPct,2)
| table host Start Finish CompletionPct AbandonPct

0 Karma
Got questions? Get answers!

Join the Splunk Community Slack to learn, troubleshoot, and make connections with fellow Splunk practitioners in real time!

Meet up IRL or virtually!

Join Splunk User Groups to connect and learn in-person by region or remotely by topic or industry.

Get Updates on the Splunk Community!

Painting a Clearer Picture: Creating Cross-Domain Visibility with AI Canvas

Watch Now Painting a Clearer Picture: Creating Cross-Domain Visibility with AI Canvas     Do you ever feel ...

Build and Launch AI Agents from Your Splunk Workflows

Replay Tech Talk Build and Launch AI Agents from Your Splunk Workflows     We’ve all been there: juggling ...

index This | What kind of room has no doors?

IndexEducation Cover Art Banner Cisco.png August 2026 Edition  Hayyy Splunk Education Enthusiasts and the ...