Splunk Search

Abandon Rate

vibhorkhanna
New Member

Hi, I am trying to find the abandonment rate for users who started the registration process but didnt complete it within say the 4 hours. I have the following query (part of an overall dashboard with an inline time range filter). Any help would be appreciated.

P.S. getStarted is the start step and ProcessApplication is the finish step

index=ABC sourcetype=ABC_ASAPI_elilogs Application.Channel=OA "Extended_Fields.SubChannel"= MobileApp Extended_Fields.StepInfo=getStarted NOT Extended_Fields.RegistrationType=NotSpecified | strcat Extended_Fields.AcctType "" Extended_Fields.RegistrationType AcctReg
| stats dc(Extended_Fields.AppId) by AcctReg
| rename dc(Extended_Fields.AppId) as Start
| appendcols
[ search index=ABC sourcetype=ABC_ASAPI_elilogs Application.Channel=OA "Service.Operation"=ProcessApplication "Extended_Fields.SubChannel"= MobileApp | strcat Extended_Fields.AcctType "
" Extended_Fields.RegistrationType AcctReg
| stats dc(Extended_Fields.AppId) by AcctReg
| rename dc(Extended_Fields.AppId) as Finish]
| eval Abandon%=(Start-Finish)/Start*100
| fields AcctReg Abandon% Start Finish | sort - Finish

0 Karma

HiroshiSatoh
Champion

What about using transaction commands?

 index=ABC sourcetype=ABC_ASAPI_elilogs Application.Channel=OA ・・・・・
| strcat Extended_Fields.AcctType "" Extended_Fields.RegistrationType AcctReg
| transaction Extended_Fields.AcctType startswith="getStarted" endswith="ProcessApplication"
| stats count(eval(duration<1441)) as Finish ,count as Start by AcctReg
| eval Abandon%=(Start-Finish)/Start*100
0 Karma

bandit
Motivator
index="main" 
    | stats count as Start by host 
    | appendcols 
        [| search index="main" "error" 
        | stats count as Finish by host ] 
    | fillnull value=0 Finish 
    | eval CompletionPct=(Finish/Start)*100 
    | eval AbandonPct=100-CompletionPct 
    | eval CompletionPct=round(CompletionPct,2) 
    | eval AbandonPct=round(AbandonPct,2) 
    | table host Start Finish CompletionPct AbandonPct
0 Karma

vibhorkhanna
New Member

is this what you have suggested (full query) - I am not getting any result so unsure if it is an format error.

index=sne sourcetype=sne_ASAPI_elilogs Application.Channel=OA "Extended_Fields.SubChannel"=CWP-MobileApp Extended_Fields.StepInfo=getStarted NOT Extended_Fields.RegistrationType=NotSpecified | strcat Extended_Fields.AcctType "" Extended_Fields.RegistrationType AcctReg
| stats dc(Extended_Fields.AppId) by AcctReg as Start by host
| appendcols
[ search index=sne sourcetype=sne_ASAPI_elilogs Application.Channel=OA "Service.Operation"=ProcessApplication "Extended_Fields.SubChannel"=CWP-MobileApp | strcat Extended_Fields.AcctType "
" Extended_Fields.RegistrationType AcctReg
| stats dc(Extended_Fields.AppId) by AcctReg as Finish by host ]
| fillnull value=0 Finish
| eval CompletionPct=(Finish/Start)*100
| eval AbandonPct=100-CompletionPct
| eval CompletionPct=round(CompletionPct,2)
| eval AbandonPct=round(AbandonPct,2)
| table host Start Finish CompletionPct AbandonPct

0 Karma
Got questions? Get answers!

Join the Splunk Community Slack to learn, troubleshoot, and make connections with fellow Splunk practitioners in real time!

Meet up IRL or virtually!

Join Splunk User Groups to connect and learn in-person by region or remotely by topic or industry.

Get Updates on the Splunk Community!

Vibe-coding, AI, and Splunkcraft: Highlights from the .conf26 Builder Bar

If you stopped by the Builder Bar at .conf26, thank you! This year, we brought ...

Thanks for the Memories: .conf26 Took Learning to New Heights

Thank you, Splunk Community, for making .conf26 in Denver one for the books. From packed Splunk University ...

Best Practices: Splunk auto adjust pipeline queue

When you enable autoAdjustQueue in Splunk, maxSize should be understood as the queue size Splunk starts with ...