This is likely going to take some back and forth to resolve that will be difficult to do here. I would suggest either submitting a support ticket or getting onto the phantom-community.slack.com group and ask your question there. It will make posting logs and things like that easier.
If you want to try your hand at debugging on your own, the logs at /var/log/phantom contain all the info available. Just make sure you set the logging to debug in the admin panel beforehand so you get more useful information. And then change it back after so that your logs arent constantly rolling.
