Reversing Labb Testing Connectivity Failed

[johnteo]

Hi all, my attempt to set up reversing labs app in Splunk Phantom has run into an error.

It says:
Connectivity test failed. Please check your credentials or the network connectivity. HTTP status_code: 401, reason; UNAUTHORIZED. https://ticloud-aws1-api.reversinglabs.com/api/databrowser/malware_presence/bulk_query/json?extended.... No action executions found.

How do I troubleshoot and resolve this error?

[phantom_mhike · Accepted solution]

This error suggests that either you are not a reversinglabs customer or your credentials have been input incorrectly in the phantom asset. The test connectivity function simply reaches out to the reversinglabs service and tests the credentials you used and yours returned a 401 unauthorized response. If you are already a reversing labs customer, make sure your credentials work outside of phantom and then try adding them to the asset again. If that doesnt work, you will need to resolve the access issue with reversinglabs. If you arent a reversinglabs customer, then this particular integration isnt going to work for you.