Hi
New to Splunk On-Call , I have setup a new Team with 3 members, and I've created a rotation and shift with all three as members.
I'm stuck with the best way to setup the Escalation Policy, I want it to call the initial person on call and then contact the other two in turn if they don't respond e.g.
Contact Member 1
Wait 10mins
Contact Member 2
Wait 10mins
Contact Member 3
They way I have it at the moment is having three steps in the Escalation Policy:
Step 1 - Immediate - Notify the On-Duty user(s) in rotation
Step 2 - Wait 10 mins - Notify the next user(s) in the current on-duty shift
Step 2 - Wait 20 mins - Notify the next user(s) in the current on-duty shift
Is this the best way to do it, the text "Notify the On-Duty user(s) in rotation" has confused me as it suggests that it should call multiple members in a rotation, but I can't find anything that describes how it calls more then the initial on-call person?
