How do I create RUM token?

[elisechant]

I'm an admin on a trial account and I am unable to create a RUM Token from Settings > Access Tokens. I only have options Ingest Token or Api Token.

The documentation says [here](https://docs.splunk.com/Observability/rum/set-up-rum.html) that there should be a RUM Token option at this location but it is not available.

How can I create a RUM Token? 

[bishida]

Hi,

It looks like from your screenshot that your realm is "au0". RUM is not yet available in that realm. To try RUM now, you'd need to create a trial account in a realm where RUM is available. The health status page for each realm can tell you what components are available (https://status.signalfx.com/)

[elisechant]

Thanks @bishida, I tried creating an account from that link but I am still unable to create the RUM token.

Screenshot 2023-04-19 at 6.06.36 am.png

These are the plan details I could find:

Screenshot 2023-04-19 at 6.09.04 am.png

When I navigate to https://app.au0.signalfx.com/#/error I see resources failing due to:

{

{
  "code" : 403,
  "message" : "Missing entitlement"
}

Screenshot 2023-04-19 at 6.19.19 am.png

I have not been able to find a configuration setting in the app to enable RUM even though I am an Admin.

How can the entitlement be enabled on my account? Are you able to please help connect with a support person to resolve this issue?

[bishida]

Hi,

It sounds like RUM isn't enabled on this particular free trial instance. When RUM isn't enabled, you won't see the RUM token option available when trying to create a new token. If you start a free trial by following the RUM trial link (https://www.splunk.com/en_us/download/rum-free-trial.html) you should get a trial instance with RUM enabled.

[bishida]

@elisechant RUM recently became available in Australia region!