Windows Server Critical Service Status Change- Can this be implemented as a normal alert?

[santosh_sshanbh]

I want to monitor the critical services running status on a Windows server. Need to trigger ticket if any of the critical service is stopped for x number of minutes. Can this be implemented as normal alert or needs episode to be created? Normal alert have drawback of triggering again and again in case of service is down for longer time.

[skramp]

I'd do this with an episode. As you mentioned, you can do this without ITSI a a normal alert but the better way would be doing this out of ITSI. You can close the episode automatically if the service is up again or on the other hand it will can be configured to send a message only once until episode breaks. But regarding the usage of itsi, normally you are monitoring a service availability and for this availability you need running Windows-Services. Won't it be better to cover it like this than just looking for "running-services-on-a-windows-host"?