Splunk IT Service Intelligence: When I created a "view only" user in Splunk, why am I unable to access the app?

[venkatesh296]

Hi guys,
I created a user in Splunk to "view only". on the left hand side it showing all the apps I have, unfortunately I'm not able to access the Splunk IT Service Intelligence (ITSI) app in Splunk. Plz help with this. when i click on ITSI app, it showing the following error

404 Not Found
Return to Splunk home page
Page not found!
View more information about your request (request ID = 286c7sfelkferldf10) in Search
This page was linked to from https://localhost:8000.

Thank you.

[sshelly_splunk · Accepted solution]

To access ITSI, there are specific user roles defined in ITSI. You need to make sure the user you have created has the appropriate roles assigned. (https://docs.splunk.com/Documentation/ITSI/2.4.1/Configure/Configureusersandroles)
itoa_user
itoa_analyst
itoa_admin

[sshelly_splunk]

You can create your own roles, and edit existing roles. Do you have something more specific you're looking to do? If you mean userA can see only one glass table, than you can create a role that has required functionality and limit that specific role using the permissions for the glass table(s) in question. Take a look at:
https://docs.splunk.com/Documentation/ITSI/2.4.1/Configure/Configureusersandroles

[venkatesh296]

Thank you

[venkatesh296]

Once again thank you, now I'm able to get into ITSI app. Here there are like 5 glass tables . Is there any way to display specific glasstable for users who only have view option.

Thanks in advance.