Splunk IT Service Intelligence

Why I am not able to create new cyberark identity in DB connect App?

nskpsenthil
New Member

Hi All , 

We are trying to use the CyberArk Identity functionality in DB connect add-on .
we created the safe in cyberArk and firewall is open .When we tried to create new cyberArk identity from UI (i.e  DB connect - > configuration - > identities -> NewCyberARk ) we are gettting the below error message 

"com.splunk.dbx.server.cyberark.exceptions.CredentialsRequestException: Error has occurred while getting password from CyberArk."



2023-09-1118:55:24.739 +1000 [dw-28-POST/api/identities] ERRORc.s.dbx.server.cyberark.runner.CyberArkAccessImpl-UnsuccessfulresponsefromCyberArkwitherror <!DOCTYPEhtmlPUBLIC "-//W3C//DTDXHTML1.0Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <htmlxmlns="http://www.w3.org/1999/xhtml"> <head> <metahttp-equiv="Content-Type" content="text/html; charset=iso-8859-1"/> <title>403-Forbidden:Accessisdenied.</title> <styletype="text/css"> <!-- body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;} fieldset{padding:015px10px15px;} h1{font-size:2.4em;margin:0;color:#FFF;} h2{font-size:1.7em;margin:0;color:#CC0000;} h3{font-size:1.2em;margin:10px000;color:#000000;} #header{width:96%;margin:0000;padding:6px2%6px2%;font-family:"trebuchetMS", Verdana, sans-serif;color:#FFF; background-color:#555555;} #content{margin:0002%;position:relative;} .content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;} --> </style> </head> <body> <divid="header"><h1>ServerError</h1></div> <divid="content"> <divclass="content-container"><fieldset> <h2>403-Forbidden:Accessisdenied.</h2> <h3>Youdonothavepermissiontoviewthisdirectoryorpageusingthecredentialsthatyousupplied.</h3> </fieldset></div> </div> </body> </html>

when we tried via curl command we can able to fetch password from cyberark without  any error .

Can you please share how to add the certificate details in CyberArk identity  .
In the splunk documentation it just enter the public certificate text .


Labels (2)
0 Karma

le_hoopty
New Member

Have you asked the CyberArk admins to add your SH IP to the approved list for that safe?

0 Karma
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