VMware Carbon black cloud '__cbc_version__' is not defined

[mich]

I am trying to connect my carbon black cloud to Splunk. 

I installed the prerequisite Splunk Common Information Model.

But when I am trying to test the Api token, I get an error:

ERROR log_level=ERROR exception='name '__cbc_version__' is not defined' exception_type='<class 'NameError'>' filename='vmware_cbc_api_test_conn.py' exception_line='468' args='name

'__cbc_version__' is not defined'

Hoping to your prompt reply!

[Kat]

were you able to resolve this? 

[aplura_llc_supp]

Hello!

1. What version of Splunk are you using (Cloud or Enterprise and version number), and what version of the App?

2. Do you have multiple apps installed? TA/App/IA ? 

These will help pin point the issue. This is a Python import error, but the files should all be there.

In the latest version, that variable is only found in "bin/vmware_cbc_api_test_conn.py", which tests the connection to VMWare CBC. That variable is in turn imported from "lib/cbc_sdk/__init__.py".
This tells me there is a possible library import issue. Note: Only 1 (ONE) of TA/App/IA should be installed on a server. Do not install TA and IA, the IA contains all the TA information.

[livehybrid · Accepted solution]

Hi @mich 

This sounds like a Python issue within the app rather than something we would be able to help resolve unfortunately. Please contact the app developers by email: cb-developer-network@vmware.com and they can hopefully help you.

Please remember to let them know the App version and Splunk version you are using.

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