Log in problem

[OUnl]

Hello,

I am working on Education field and have started using Splunk Entp  since May 18 , 2025. Yesterday 16 Jun 2025 , i faced with log in problem. I uploaded once again the version 9.4.3 and tried to log in again but same result. Admin should be the person who can solve this issue what is mentioned on the main black box. 

I need a service support by admin or responsible POC. I am using VPN if this may cause to log in, this is for the technical team information.

My University email is oguz.unal@ogr.yesevi.edu.tr which i used while signing. My alternative email is 

Kind regards,

Ogz

[livehybrid]

Hi @OUnl 

If this is in relation to Splunk Education then please email your query to education@splunk.com

This is a community forum and you are not guaranteed a response from the correct team.

You may wish to remove your email address from the original post to protect yourself from spam, phishing etc.

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[OUnl]

I am still using active email

[isoutamo]

Hi

this is not your University's support site. You must contact directly to their support email or chat and ask they check and fix your access issue.

r. Ismo

[OUnl]

Hi r. Ismo,

Thank you for your return mail but i have still my active edu email account. It is trial version needs to be completed in 60 days but i am in valid since May 18 2025 so almost 1 month passed. Who can check my account from splunk admin panel? 

thank you

[OUnl]

I was using my account last weeks with my edu email but what happened?