Splunk Enterprise
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I can not activate a free version of splunk light.

Explorer

I can not activate a free version of splunk light.

When I log in, I receive a message that the test time has expired and I need to add a license or activate the free version, but the option to convert to free returns an error.

Message: The free license could not be applied.

The most interesting thing is that I always had the splunk light free version running, I never had a problem, but when upgrading to the latest version, 7.1.2, this occurred.

Does anyone know what can be happening and, mainly, how to solve it?

Thank you very much,

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0 Karma
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Re: I can not activate a free version of splunk light.

Splunk Employee
Splunk Employee

Another user reported not being able to switch from the trial license to the free license in version 7.1.2 of Splunk Enterprise. He resolved his issue by clearing his browser cache and cookies (Chrome browser, in this case). This isn't exactly what you're reporting, but there are enough similarities that I thought I'd mention it.

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Re: I can not activate a free version of splunk light.

Explorer

Unfortunately it did not work out for me.

0 Karma
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Re: I can not activate a free version of splunk light.

Esteemed Legend

Open a support case.

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Re: I can not activate a free version of splunk light.

Explorer

I do not have a contract. Looks like you can not open a case without a contract.

0 Karma
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Re: I can not activate a free version of splunk light.

Explorer

Does anyone know how I can renew the free license of splunk light?
In the documentation speak to trigger the support, I send messages and no one responds. Does it have a special channel for this?

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Re: I can not activate a free version of splunk light.

Splunk Employee
Splunk Employee

Can you clarify what you mean by "the documentation speak to trigger the support" and where you are sending emails?

The Splunk Light documentation (http://docs.splunk.com/Documentation/SplunkLight/7.1.2/Installation/Aboutlicensing#SplunkLightlicense_types mentions that the free license is valid for one year. Is it possible that you need to request a renewal of your free license?

Any additional information you can provide about which version you were on before upgrading to 7.1.2, which operating system you are using, and how long you have been using the Splunk Light Free license might help the community to troubleshoot your situation.

0 Karma
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Re: I can not activate a free version of splunk light.

Explorer

Hello!

It used version 7.1.1 Splunk Light Free, not yet completed 1 year of use, was already available in the free version. Environment Ubuntu 16.04 LTS.
Have an Splunk Forwarder 7.1.2 on another site that has been updated to version 7.1.1 under the same conditions and environment.

0 Karma
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Re: I can not activate a free version of splunk light.

Explorer

So far I've only been able to forward messages through a form on the site. Any other options I do not see?

0 Karma
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Re: I can not activate a free version of splunk light.

Explorer

Solved, alternatively...
I installed a new instance of splunk light and imported /etc and /defaultdb. I lost big mount of data indexes...
Dissatisfaction with official support... poor.

View solution in original post

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