Entitlement associated with account

[splunkuser2025]

When logging in to support portal, we cannot create cases/tickets, because the dropdown list for "select entitlement" shows nothing, no data is available to select.

However, we have an active entitlement with no clear instructions where to get it associated to the account our team uses when creating cases.

We have an 

[richgalloway]

You must have permission to open/view cases before the dropdown will populate.  Contact your portal admin or the person who owns your Splunk license if you need to be on the entitlement.

[livehybrid]

Hi @splunkuser2025 

Unfortunately on the community forum we arent able to help with account issues, I think the best option would be for you to ring Splunk Support using your local support number (see https://www.splunk.com/support) and they should be able to correct your account so that you can raise cases online.

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