Defining new user in a new role with access to a specific index, does not show results

[MoienABO]

Hi splunkers,

I've defined a new role and check all capabilities for that but just access to a specific index. when i search in that index, it doesn't show any results for me. With another user and another role i can search in that index. Something wired is when i change the user role to for example "user", the search results shown. is there a limit in number of roles can be defined in splunk? How can i troubleshoot these kindes of permissions in splunk logs?

[MoienABO]

Thanks for your answer

all capabilities for that role are checked and in "indexes" section, cisco-asa, cisco-devices, cisco-ise, dhcp, fortigate and waf are checked. Here is a picture of authorize.conf:

[richgalloway]

And which index is the one you're trying to access and can't?

[MoienABO]

All of indexes listed above

[richgalloway]

The number of roles defined is not the issue.  Either the role or the user is defined incorrectly.  Please share the settings for the role, in particular the "indexes" tab.