How do I open a support case when one of the required fields is not available to change?

[666Meow]

Support Portal is broke and I am unable to submit a case due to one of the required fields being unable to select (see attached image)
"Splunk Support access to your company data: --"

I've emailed support@splunk.com which was suggested in other community posts, but it has now been 2 months and several chase up emails and still no response from support.

[isoutamo]

As already said, you must call to support not only email to them.
Also check if you have several entitlements that you have selected correct one. At least I have several entitlements and only some of those are "paid" and can use for creating cases.

[livehybrid · Accepted solution]

Hi @666Meow 

I would recommend calling Splunk Support directly using your local regional number which can be found at https://www.splunk.com/en_us/about-splunk/contact-us.html#sp-tabs--customer-support-tab_1

This way you can speak directly with somebody to should hopefully be able to look into this issue.

Splunk Support do not actively monitor the community pages and I dont think there is a workaround for this issue, therefore either calling support directly or contacting your account team (if you know who this is) would be the best option for you.

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[kiran_panchavat]

@666Meow 

Please contact your sales account team. It’s possible that the account isn’t linked to the Splunk contract and entitlements, which could be why you’re unable to open a support ticket.

https://www.splunk.com/en_us/pdfs/support/working-with-support.pdf 

https://community.splunk.com/t5/Feedback/Trouble-Reaching-Support-to-Submit-Ticket/td-p/670365